What is the best way to ensure employees and teams succeed? Some executives and managers praise, encourage, let people work at their own pace and time, let them work in their own ways, and from time to time make gentle suggestions for improvement.
Others say this is “soft,” “touchy-feely." They direct people firmly, or ride them, or tell them exactly what to do, or chastise or punish errors or falling behind, or compare people unfavorably with colleagues, or use favoritism as carrot-and-stick
. Some use do these without realizing it.
Is the first approach soft? Do any of the second ones work?
What we now know about the brain
tells us about both approaches. The brain is hard-wired to turn off creativity and intuition if the brain senses danger